Contacts / Connections
Committees / Discussions
Library / Resources
General | Top
Q: What is my username/password?
A: Your login credentials are the email address you use for RIA's standards and safety committees (generally, your work email address). The default password is: 1xx2020, where "xx" stands for your initials. Once you are in the system, you can update this password. If you have forgotten your login credentials or need assistance with your login information, please click here
Q: How do I update my contact information?
A: On your profile page, you can view the contact details we have on record for you. If you need to update any of this information, please send an email to: email@example.com
Q: How do I control what information is visible in My Profile?
A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I find other members?
A: Click the Members tab in your committees. You can search for other users based on:
- First and/or last name
- Company/Institution name
- Email address
Committees / Discussions | Top
Q: What are committees?
A: Committees allow you to participate in discussions and share resources with other members. For the purpose of RIA's standards and safety work, "communities" are the same as "committees."
Q: What committees do I already belong to?
A: Go to "Committees" in the main navigation bar. Select "My Committees" to view the committees you currently belong to.
Q: How do I join/subscribe to a committee and the affiliated discussion group?
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email. For the purpose of RIA's standards and safety work, "communities" are the same as "committees."
For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the committee site.
- Consolidated Daily Digest: allows all messages posted in a community to be sent in one email. You can select this option for each of your committees. The committees you set to Consolidated Daily Digest will be sent in one email.
- Consolidated Weekly Digest: allows the messages posted in the committee, to be sent in one email on the day you choose them to be sent to you. You can select this option for each of your committees if you wish. The committees you set to Consolidated Weekly Digest will be sent in one email,once a week. You can select the day of the week you would like them to be sent to you.
- If you are trying to cut down on email notifications and wish to receive Consolidated Daily Digests for all of your committees, select 'No Email' for the committee notifications and check the box for Consolidated Daily and or Weekly for the committees you wish to only receive consolidated digests for.
- You can update your email settings at any time.
Q: How do I leave a committee or unsubscribe from a discussion?
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire committee. To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire committee when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.
Q: Can I search for posts across all the committees?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".
Q: How do I see a listing of all of the posts to a specific committee?
A: Locate the committee you are interested in viewing from the appropriate committees page. Click through the committee's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated committee via the All Committees page. Click through the committee's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
Q: Can I search for specific file types?
A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any committee's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any committee landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
Q: What are the “tags” for?
A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.